Shipping policy
We ship from both our Los Angeles and Taipei warehouses, depending on your location and the product ordered.
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U.S.:
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Bags ship via USPS to all 48 contiguous states — shipping is free.
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Acoustic panels ship via FedEx or UPS Ground from our CA or NJ warehouse.
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Asia:
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Bags (such as tote and rolltop styles) are available across Taiwan, Hong Kong, Japan, Korea, and more — shipped via SF-Express.
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For acoustic panels, please contact us for international shipping options.
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Other international regions:
Reach out to us at info@massform.com — we're happy to arrange shipping if you're willing to cover the additional costs.
Estimated Delivery Times
| Region | Product Type | Shipping Method | Delivery Time |
|---|---|---|---|
| 🇺🇸 U.S. (contiguous) | Bags | USPS | 4–8 business days |
| 🇺🇸 U.S. (contiguous) | Acoustic panels | FedEx / UPS Ground | 5–8 business days |
| 🇹🇼 Taiwan | Bags | SF-Express | 1–3 business days |
| 🇭🇰 Hong Kong | Bags | SF-Express | 1–3 business days |
| 🇯🇵🇰🇷 Japan / Korea | Bags | SF-Express | 3–6 business days |
| Other regions | All products | Quoted individually | Varies by location |
Processing & Tracking
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We aim to process all orders within 3 business days.
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Once your order ships, you’ll receive a tracking number via email.
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For any regional questions or custom requests, please contact us at info@massform.com

