Shipping policy

We ship from both our Los Angeles and Taipei warehouses, depending on your location and the product ordered.

  • U.S.:

    • Bags ship via USPS to all 48 contiguous states — shipping is free.

    • Acoustic panels ship via FedEx or UPS Ground from our CA or NJ warehouse.

  • Asia:

    • Bags (such as tote and rolltop styles) are available across Taiwan, Hong Kong, Japan, Korea, and more — shipped via SF-Express.

    • For acoustic panels, please contact us for international shipping options.

  • Other international regions:
    Reach out to us at info@massform.com — we're happy to arrange shipping if you're willing to cover the additional costs.

 Estimated Delivery Times

Region Product Type Shipping Method Delivery Time
🇺🇸 U.S. (contiguous) Bags USPS 4–8 business days
🇺🇸 U.S. (contiguous) Acoustic panels FedEx / UPS Ground 5–8 business days
🇹🇼 Taiwan Bags SF-Express 1–3 business days
🇭🇰 Hong Kong Bags SF-Express 1–3 business days
🇯🇵🇰🇷 Japan / Korea Bags SF-Express 3–6 business days
Other regions All products Quoted individually Varies by location

 Processing & Tracking

  • We aim to process all orders within 3 business days.

  • Once your order ships, you’ll receive a tracking number via email.

  • For any regional questions or custom requests, please contact us at info@massform.com